Terms of service

Last updated 3 September 2026 · Wedgetail System is operated by Outback Safety (Australia). Contact: systems@outbacksafety.com.au.

These terms govern use of the Wedgetail System (the “Service”) provided by Outback Safety (“we”, “us”). By creating a workspace, accepting an invitation to one, enrolling a device, or using the Wedgetail Pilot app, you agree to them on your own behalf and, where you act for an operator, on that operator’s behalf.

1. What the Service is — and is not

The Service is a management system for work health and safety and aviation operational compliance: obligation registers, risk and incident management, safe work method statements, flight preparation (Form 12) with a weight-and-balance load sheet, document control, contractor management and the associated reports and audit trail.

The Service provides compliance assistance, not legal advice, and does not replace the operator’s own judgement or its obligations under law. Obligation summaries are guidance — always verify against the source instrument. Where the Service produces an aviation artefact (a load sheet, a pre-start checklist, a flight preparation record), the aircraft flight manual and the operator’s exposition prevail over anything the Service displays, and the pilot in command remains responsible for the flight.

2. Accounts, roles and devices

Each operator has a workspace with an Owner. The Owner and the roles it assigns decide who may see and do what; we do not alter a workspace’s roles except at the Owner’s request or as described in section 6.
You must keep your password and authenticator private, use multi-factor authentication where your Owner requires it, and tell us or your Owner promptly if you believe an account or device has been compromised.
Shared tablets are enrolled with a one-time code and hold a scoped token; the Owner may disable any device at any time. Records captured on a device while offline synchronise when it next connects and carry the time they were captured.
You must not attempt to access another operator’s workspace, bypass a role restriction, or interfere with the audit trail.

3. The operator’s data and responsibilities

The operator owns the records in its workspace and is responsible for their accuracy, for entering certified data where the Service asks for it (for example, weight-and-balance figures from the current weighing report and flight manual), and for its own retention duties under work health and safety and aviation law.
The operator is responsible for the people it invites, the workers and passengers whose details it records, and for giving them any privacy notice its own obligations require. Our privacy policy describes how we handle that information.
Certain governance rules are enforced by the Service and cannot be switched off — for example, that approved documents and signed records are immutable and are corrected by supersession, that the audit trail cannot be edited, and that a workspace cannot delete flight preparation records before their retention date. Where a rule can be relaxed (such as allowing the same person to approve a SWMS or verify a weight-and-balance pack under organisational authority), only the Owner can do so, the change is recorded, and every use of the relaxed rule is conspicuously marked.

4. Plans and fees

Every plan includes every module of the Service; we do not charge per module. Fees, plan limits and billing terms are set out in the operator’s order or subscription agreement. If fees are unpaid after notice, we may suspend the workspace (sign-ins stop; records are retained) until the account is settled.

5. Availability and support

We aim to keep the Service available continuously and take nightly backups, but we do not guarantee uninterrupted access. The pilot screen and app are designed to keep working offline for the validity window the Owner configures. Support is provided by email to systems@outbacksafety.com.au.

6. Support access to a workspace

To help with a support request, an Outback Safety platform administrator may open an operator’s workspace. Each access is recorded with the administrator’s identity, the reason and the time; the workspace’s Owners are notified; and the access is visible in the platform access history. Administrators can reset a user’s password, require multi-factor re-enrolment or disable a login, but can never read a password.

7. Suspension, ending the Service, and your data

Either party may end the subscription on the notice in the order or agreement. We may suspend a workspace for non-payment, a security incident, or use that breaches these terms or the law.
On ending, we provide a complete export of the workspace (records, documents, signature images and audit trail).
After the holding period in the agreement — and never before any statutory retention date attached to a record has passed — we delete the workspace from live systems and it leaves the backup rotation over the following fourteen days. The audit trail is deleted with the workspace, not edited.

8. Intellectual property and acceptable use

We own the Service and its content library; the operator owns its own records. You may not copy, resell or reverse engineer the Service, or use it to store material that is unlawful or that you have no right to hold. We may remove such material after notice, or immediately where the law requires.

9. Liability

To the extent permitted by law, including the Australian Consumer Law where it applies, the Service is provided as described and our liability for any claim relating to it is limited to re-supplying the Service or paying the cost of re-supply, and in any case to the fees paid for the twelve months before the claim. We are not liable for loss arising from inaccurate data entered by an operator or its users, from operation of an aircraft or work activity, or from an operator’s failure to meet its own legal obligations. Nothing in these terms excludes a guarantee or right that cannot lawfully be excluded.

10. General

These terms are governed by the law of the Northern Territory, Australia. We may update them by posting the new version here with a new date and notifying workspace Owners of material changes; continued use after that is acceptance. If any part is unenforceable the rest continues to apply.